FAQs
How long does delivery take?
Below you will find the average delivery time for all our packages:
If your order is placed before 5:00 PM, it will be processed the same day:
Processing time: 1–2 days (Mon–Fri)
Delivery time: 8–11 days (Mon–Fri)
At Southern Luxes, we are committed to sustainability and environmental protection. Instead of shipping small individual orders every day, we consolidate orders and ship them in larger batches once a minimum order quantity has been reached. This approach reduces our environmental impact, and we thank you for your understanding as we work together for a healthier planet.
What are your return conditions?
Would you like to return an order? Maybe the product does not meet your expectations, or you have another reason. Regardless of the reason, you have the right to return your order within 30 days of receiving it without providing a reason. You are responsible for the return shipping costs from your address to our return location.
To start a return, please contact us at info@southernluxes.com. We will process your refund within 7 days after receiving the returned item, provided the item is in perfect condition.
Can I cancel my order?
We reserve the right to approve or decline an order at our sole discretion, even after order confirmation or payment authorization.
Please note that orders that have already been packaged or shipped cannot be cancelled.
What happens if I receive the wrong product?
If you receive incorrect, missing, or defective items, please contact us within 7 days of receipt. Include your order number, photos of the items, and all relevant details. We will take care of resolving your issue promptly.
Is my online order secure?
Yes. When you place an online order with a credit card, it is processed on an SSL-encrypted website, and the payment is securely forwarded to our payment provider for authorization. We do not store your credit card information on our servers.
How much are the shipping costs?
We currently offer free standard shipping.
Where is my package?
Once your package has been handed over to our shipping partner, you will receive a tracking notification. If your order is sent in multiple packages, you will receive a tracking number for each shipment.
Why is my tracking number not working?
It can take 1–2 business days for the shipping carrier to update the tracking information. Thank you for your patience and understanding.
Can I exchange an item?
Absolutely! Contact us at info@southernluxes.comand we will assist you with the exchange. Please note that you are responsible for the return shipping costs.
What happens if I entered the wrong delivery address?
If you entered an incorrect delivery address, please contact us immediately at info@southernluxes.com. We will do our best to update your order before it is shipped.
Contact us
If you have further questions regarding shipping, returns, or other topics, feel free to contact us via our contact page or by email at info@southernluxes.com.
We are always happy to assist you.
Company name: Southern Luxes
Address: Torenlaan 5b, 1402 AT, Bussum, Netherlands
Chamber of Commerce number: 97398445
Email: info@southernluxes.com
Phone number: +31682007808